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Toll New Zealand Latest News

TelstraClear solution powers Toll NZ for the road ahead.

16th July 2010.

A fully managed IT&T outsource solution with leading edge technology from TelstraClear is helping Toll (New Zealand) Ltd control costs and respond quickly to business growth and innovation.

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Fujitsu NetApp and VDI expertise helps deliver solution.

16th July 2010.

Fujitsu assisted Toll and Telstra with the design and make-up of the infrastructure layer for Toll’s new IT world. Fujitsu’s expertise with NetApp storage area networks was an essential element of the new infrastructure outsource. So was its ability to design a virtual desktop infrastructure (VDI) — or “zero-client” network — concept for Toll’s 600-plus users.

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Red Puppy Appeal 2010

The Royal New Zealand Foundation of the Blind has shared some very special news with us. The donations for Red Puppy Appeal 2010 have crossed the $1million target mark!

The new theme of the appeal was ‘Be My Eyes’. It involved a street collection, direct mail campaign, regional fundraising events and public relations and advertising support.

It costs the RNZFB over $22,500 to breed, and then train a guide dog for a blind or partially sighted New Zealander. With no government funding for this essential service, public support is truly valued. The proceeds from this year’s successful Red Puppy Appeal will go to support the incredible work of RNZFB Guide Dog Services team. The team work hard to provide freedom, confidence and companionship through a guide dog to many blind and partially sighted members.

The RNZFB thanks Toll New Zealand for their incredible effort and 'forever cheerful' support with stock deliveries leading to the appeal. It definitely contributed towards the success of Red Puppy Appeal. Toll New Zealand delivered the collection buckets to volunteers around the entire country free of charge and delivered them back to the Blind Foundation after the appeal.

Meanwhile, the RNZFB’s annual Blind Week appeal is on from 26 October to 1 November. If you would like to volunteer and help out with the street collection, please call 0800 120 BLIND or visit www.blindweek.org.nz for more details.

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Toll NZ Enters Inter-City Parcel Market

1st September 2009.

Toll New Zealand is entering the inter-city parcels express delivery market with the nationwide launch of its new Toll IPEC division today.

"Our existing customers have been asking if we can offer them a better inter-city parcel express consignmen

t service for some time, and we're responding," says Toll NZ Group General Manager, Greg Miller. Toll IPEC has been developed to deliver parcels door-to-door between all New Zealand towns and cities, the day after pick-up within the North and South Islands, and within two to three days for inter-island consignments.

"Our customers told us what they wanted . reliable delivery, better parcel protection, simple online technology for consignment management and labeling, tracking in transit, and real time proof of delivery," says Miller. "We have also introduced high tech progress reporting and billing and payment services that our competitors don't offer."

Toll New Zealand's entry to the parcel express delivery market has required an expansion of the group's small truck and van delivery operations along with an investment in specially-designed sorting conveyors for the larger depots and stackable freight cages to provide better parcel protection and security in transit.

"It was a logical step for us,"says Greg Miller. "We already operate the most extensive multi-modal transport network in the country and have sophisticated online technology and tracking systems, along with GPS in all vehicles, to manage the business. On top of that, we were able to draw on 60 years of pioneering experience that Toll has in the express parcel delivery market in Australia."

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Toll NZ Technology Transformation

As many will be aware, the sale of KiwiRail to the Government in 2008 also involved the sale of the Toll NZ IT infrastructure and services. For the past several months, the Toll IT team has been planning and working closely with KiwiRail to ensure that the separation dates established at the time of the sale were met. To assist in the separation activity, Toll NZ partnered with TelstraClear New Zealand.

Most Toll users would not have appreciated the breadth and depth of work which was required to separate the environments. From once shared servers at KiwiRail to separate environments at different Data Centres, the transition effort was immense over several months. Added to this was the complexity to ensure "business as usual" needs were met.

The technology service culture in Toll NZ has transformed to be more customer-centric whilst providing cost efficiencies to the business with an outsourced service model. Increasing maturity towards a process-oriented delivery model will mean focused, enhanced delivery of IT services. In order to enhance technology delivery and to support the transformed service culture, Toll NZ has invested over $3 million in its IT infrastructure including desktop kit.

Most users have also been deployed with new Cisco Voice over IP telephones providing a fuller communications solution for Toll NZ.

Part of the transformation also involves an upgrade of our operating system (to Windows XP) and an upgrade to Microsoft Office 2007. To assist with the transition from Office 97 to Office 2007, a nationwide online training module will be made available to all staff prior to being upgraded with the new kit.

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FLM - Front Line Management Programme

Toll NZ's Management Training Programme is in full swing this year. It is designed to address varied levels of personal and business challenges faced by the students. Meeting new people from other branches and other business units has been a popular call.

Different parts of the training material have proved challenging and worthwhile. Student Branch Specific Projects have all been signed off by their managers and we look forward to the presentations at the end of the year. NZIM and the Training Team of Toll NZ are very pleased with the early comments and results so far.

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